Guest Information

Check-in:  Check in time is 3.00pm. Unfortunately, we are unable to offer early check-in during high and peak seasons.

Access to the property: There is a lockbox located at the property which will contain keys for access.

Guest Registration Form: The Guest Registration Form must be completed prior to 1pm on the day of arrival in order for you to receive key lockbox access.

Key Lockbox Details: Key lockbox details are sent via SMS and email at 1pm on the day of arrival, providing you have completed your Guest Registration Form prior to this time.

Keys – There will be 2 sets of keys at the property. 1 set in the key lockbox for access, the second set is located inside.  Pleasure ensure you return the lockbox key set to the lockbox immediately after accessing the property.  This will be your backup key in the event of lockout!  Please use the keys located inside the property during your stay.

Bedding - All linen will be provided for your stay. Please note regarding bunk beds - Linen provided but bunk beds will not be made.

Check out: Check out time is strictly 10.00am. Unfortunately, we are unable to offer late checkouts during high and peak seasons.

Keys: Please ensure that both sets of keys are left at the property upon departure. 1 set of keys is to be left in the lockbox, 1 set of keys is to be left in the house. Failure to do so will incur a $100.00 fee.

Linen: All linen including sheets, towels, bath mats, facewashers and hand towels are provided at all properties. Please note regarding bunk beds - Linen provided but bunk beds will not be made.

Amenities: Please refer to the listing page of the property you have booked through this website for a detailed list of amenities.

Firewood: Firewood is provided to all properties that offer a wood fire from 1 May – 30 September. Outside of this period you are welcome to purchase firewood at your own expense.
Please note: If the allocation of firewood is used up, guests will be required to purchase more if desired.

Swimming Pools: Swimming pools are not heated at any time of year.

Pet-friendly Property Conditions (Applies to all pet-friendly properties only)

• Strictly a maximum of 2 fury friends per property. 
• Pets are not to be left unattended at a property for any period of time.
• It is your responsibility to clean up any pet droppings before vacating a property, additional fees will apply if this is not done.
• Pets are not allowed on any soft furnishings in the accommodation. Please bring their own beds and blankets as required.
• Professional dry-cleaning charges will apply for any pet hair found on soft furnishings, soiled carpet or soiled soft furnishings.

Smoking: Smoking or Vaping is not permitted inside any of our properties under any circumstances.

Deposits: A 50% deposit is due within 3 days of your booking being made.

Balances: Balance payments are due 14 days prior to arrival.

Credit Card payments are accepted by Visa or Mastercard. All card payments are processed via our secure gateway and are subject to credit card merchant fees of 1.75%. In accordance with our Terms & Conditions, the card details will be securely kept for 14 days after departure and any damages or additional charges will be charged to the card within that time frame if needed. Once the 14 days after departure has passed the card details are automatically deleted from our secure system.

Cancellation of confirmed bookings (where payment has been made) more than 21 days prior to arrival will attract a $110 administration fee.     

If cancelled 15 – 21 days prior to arrival, one night’s accommodation is forfeited + $110 administration fee       

If cancelled within 14 days of arrival, no refund will be provided.      

No shows – No refund.    

A reduction in the length of stay or number of guests staying, once a booking has commenced, will not be refunded.     

If your booking has been deferred, our cancellation policy will apply to the dates on your original booking.

Please note: If your booking was made via a third party website such as Stayz, Airbnb, Booking.com, their cancellation policy will apply and the above will be overwritten. All cancellations must be sent in writing via email to info@brightescapes.com.au to be valid.

Bright Escapes reserves the right to hold Credit Card details on file as security for any damages, excess cleaning and any extra charges that may be incurred during your stay. These card details will be securely kept for 14 days after departure and any damages or additional charges will be charged to the card within that time frame if needed. Once the 14 days after departure has passed the card details are automatically deleted from our secure system. Some properties require an additional cash bond to be held. Please see full outline in our Privacy and Terms.